Content Pattern Extractor
Use the power of artificial intelligence and machine learning to classify and extract information from unstructured content online and inside the enterprise. Using proprietary algorithms, including those used to perform Natural Language Processing (NLP), feed the patterns into the Izy pipeline to deliver customer storytelling and marketing at large scale.detail
Deliver a new level of targeting and context and personalization and optimize how people interact with your brands and services.
No need for programmers to manually code business and branding rules into the messaging pipeline. With machine learning, the Izy Cloud will train the messaging strategy by scanning historical interactions ad other data sets. detail
AI enabled content management system. Centralize and track all of the branding content in a single repository. Reuse and recycle content to maximum effectiveness. Leverage machine learning technology to generate reusable content templates for automatic content generation and organize existing content.detail
Baseline CRM platform for connecting and building intelligent customer experience pipelines.
The intuitive user interface removes the friction between often complex workflows and so that management and senior execs are always able to access, analyze and collaborate on up-to-date and relevant business information.detail
Tracking and Analytics
Track metrics and customer interaction analytics across touch points.
Train your branding messaging pipeline by collecting data from everyday customers at scale. Customize campaigns to customer intent in realtime and increase the customer interactions relevance from creative to channel targeting. detail
Understand emotions and communication style in mime data.
Combines sentiment analysis, text mining and machine learning detect and monitor customer service and support conversations to personalize your customer communications at scale.
Track employee communications to see if they are satisfied or frustrate.
Detect the intention of a customer when you receive communication and update call center scripts accordingly.
Supported Languages: German and Englishdetail
prioritise tasks, organise projects and keep your team on the same page. With task lists, milestones, schedules and the ability to track time, you'll be on top of your project management in no time. There's even a CRM feature that allows you to keep tabs on contacts and leads, so it offers way more than the usualdetail
There are times when an email meant to be for support was sent to you or you would need to take an email conversation and create a support ticket out of it to handle your customes concern more efficiently and also collaborate with support team members. Zendesk integration let you do this seamlessly by enabling you to copy any existing content and create a ticket in Zendesk
With just a few clicks you can create a new ticket in Zendesk from any email. Have control over the ticket by setting its status, type and priority to get the right attention needed from your support agents.detail